Shipping & Delivery Policy

Shipping & Delivery Policy

Website: https://kwalityessential.in
Store Name: Kwality Essential
Company Name: AK Enterprises
Contact Email: support@kwalityessential.in
Phone: +91-7607163961
Effective Date: 15 February 2026

1. Overview

This Shipping & Delivery Policy outlines how Store-“Kwality Essential”, Company Name-“AK Enterprises”. processes, ships, and delivers orders placed through our website.

By placing an order with us, you agree to the terms outlined in this policy.

2. Order Processing Time

  • All orders are processed within 1–3 business days unless otherwise stated.

  • Orders are not processed or shipped on weekends or public holidays.

  • During peak seasons, promotions, or high order volumes, processing times may be slightly extended.

Once your order is shipped, you will receive a confirmation email with tracking information (if applicable).

3. Shipping Methods & Delivery Time

We offer the following shipping options:

Domestic Shipping

  • Standard Shipping: [Estimated delivery time: 5-8 business days]

  • Express Shipping: [Estimated delivery time: 3-6 business days]

International Shipping (if applicable)

  • Standard International: [Estimated delivery time: 15-20 business days]

  • Express International: [Estimated delivery time: 10-15 business days]

Delivery times are estimates and may vary depending on:

  • Customer location

  • Courier delays

  • Customs processing (for international orders)

  • Weather conditions or other unforeseen circumstances

We do not guarantee delivery dates unless explicitly stated.

4. Shipping Fees

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Weight and dimensions of products

  • Selected shipping method

Free shipping may be offered on qualifying orders as part of promotions or minimum purchase requirements.

All applicable shipping fees will be clearly displayed before payment confirmation.

5. International Shipping & Customs

For international orders:

  • Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.

  • We are not responsible for delays caused by customs clearance procedures.

  • If a shipment is refused due to unpaid customs charges, return shipping costs may be deducted from any eligible refund.

6. Delivery Address

Customers are responsible for providing accurate and complete shipping information.

We are not responsible for:

  • Incorrect or incomplete addresses

  • Failed delivery attempts due to customer unavailability

  • Orders delivered to incorrectly provided addresses

If an order is returned to us due to incorrect information, additional shipping charges may apply to resend the package.

7. Tracking Orders

Where tracking is available, customers will receive a tracking number via email once the order has been shipped.

Please allow up to 24–48 hours for tracking information to update.

8. Damaged, Lost, or Missing Packages

Damaged Items

If you receive a damaged product:

  • Contact us within 48 hours of delivery.

  • Provide clear photos of the damaged item and packaging.

  • We will assess and arrange a replacement or refund where applicable.

Lost Packages

If your package is marked as delivered but not received:

  • Contact us within 2-3 days of the delivery notification.

  • We will coordinate with the shipping carrier to investigate.

We are not responsible for packages lost due to incorrect shipping information provided by the customer.

9. Partial Shipments

In some cases, your order may be shipped in multiple packages due to product availability or warehouse location. You will not be charged additional shipping fees for split shipments unless otherwise stated.

10. Delivery Delays

We are not liable for delays caused by circumstances beyond our control, including but not limited to:

  • Natural disasters

  • Courier service disruptions

  • Government restrictions

  • Customs inspections

  • Supply chain disruptions

We will make reasonable efforts to notify customers of significant delays.

11. Digital Products (If Applicable)

For digital products:

  • Delivery is made electronically via email or downloadable link.

  • Access instructions will be provided after successful payment.

  • If you do not receive your digital product within 30 minutes, please check your spam folder or contact us.

Digital products do not incur shipping fees.

12. Contact Information

If you have any questions regarding shipping or delivery, please contact:

AK Enterprises
Email: support@kwalityessential.in
Phone/WhatsApp: +91-7607163961
Business Hours: 11:00 AM-7:00 PM (Mon-Sat, Except National Holidays)

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