Returns & Exchange Policy

Returns & Exchange Policy

Last Updated: 15 February 2026

Thank you for shopping with Kwality Essential. We are committed to providing quality products and a smooth shopping experience. Please read our Returns & Exchange Policy carefully before making a purchase.

This policy applies to all purchases made through our WooCommerce website within India.

1. Eligibility for Returns

You may request a return if:

  • The product is damaged, defective, or incorrect at the time of delivery.

  • The product is unused, unworn, unwashed, and in its original condition.

  • The product is returned with original packaging, tags, invoice, and accessories (if any).

  • The return request is initiated within 3 days of delivery (unless otherwise specified on the product page).

Products not eligible for return:

  • Perishable goods

  • Personal care items once opened

  • Innerwear, cosmetics, or hygiene-related products (if applicable)

  • Customized or made-to-order products

  • Digital/downloadable products

  • Clearance or sale items (unless damaged or defective)

2. Exchange Policy

We offer exchanges subject to stock availability.

You may request an exchange:

  • For size issues (if applicable to the product)

  • If the product received is damaged, defective, or incorrect

Exchange requests must be initiated within 3 days of delivery.

If the requested replacement item is unavailable:

  • You may choose a refund, or

  • Receive store credit (if applicable)

3. Return Process

To initiate a return or exchange:

  1. Email us at:  support@kwalityessential.in

  2. Provide:

    • Order number

    • Product name

    • Reason for return

    • Clear images of the product (mandatory for damaged/defective items)

Our team will review your request within 3 business days.

Once approved:

  • We will arrange reverse pickup (where serviceable), OR

  • You may be required to self-ship the product to our return address.

4. Reverse Pickup & Shipping Charges

  • If the return is due to our error (wrong/damaged product), reverse pickup will be arranged free of charge.

  • For other approved returns, shipping charges may be deducted from the refund amount.

  • If self-shipping, we recommend using a reliable courier service. We are not responsible for lost return shipments.

5. Refund Policy

Once the returned product is received and inspected:

  • Refunds will be processed within 7 business days.

  • Refunds will be credited to the original payment method.

  • In case of Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after collecting bank details.

Please note:

  • Shipping charges (if any) are non-refundable.

  • COD charges (if applicable) are non-refundable.

6. Damaged or Defective Products

If you receive a damaged or defective product:

  • Notify us within 48 hours of delivery.

  • Share clear photos/videos of the product and packaging.

Failure to report within 48 hours may result in rejection of the claim.

7. Order Cancellation

  • Orders can be cancelled before dispatch.

  • Once shipped, orders cannot be cancelled and must follow the return process.

  • Refunds for cancelled prepaid orders will be processed within 7 business days.

8. Non-Returnable Situations

Returns will not be accepted if:

  • The product has been used, washed, altered, or damaged by the customer.

  • The original packaging, tags, or accessories are missing.

  • The return request is made after the specified return window.

  • The product was purchased during a “No Return” promotional sale (unless defective).

9. Important Legal Notice (India Compliance)

This policy is governed by applicable Indian laws, including the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.

Customers retain statutory rights under Indian law. In case of any dispute, jurisdiction shall be subject to the courts of Kanpur, UP, India.

10. Contact Us

For any questions regarding returns or exchanges, please contact:

Kwality Essential
Email:  support@kwalityessential.in
Phone/WhatsApp:  +91-7607163961
Working Hours:  Mon–Sat, 11:00 AM – 7:00 PM, (Except National Holidays)
Registered Address: AK Enterprises, 267-A, Safipur-1st, Harjinder Nagar, Kanpur, Uttar Pradesh, India, Pin-208007

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